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ACED Innovations

Privacy Policy

Last updated: October 20, 2024


At ACED INNOVATIONS SARL (“we,” “us,” or “our”), we are fully committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, acedinnovations.com (the “Site”), or engage with our services. We take your privacy seriously, and this policy also outlines the choices and rights you have regarding your personal data. Please read this document carefully to understand our practices. By using our Site, you agree to the terms of this policy.


1. Information Collection and Use

We collect several types of information from users to enhance your experience, improve our services, and ensure we provide content that is most relevant to your needs.


1.1. Types of Data Collected

Personal Data
While interacting with our Site, you may be asked to provide personally identifiable information (“Personal Data”) that can be used to contact or identify you. This data may include, but is not limited to:

  • Email address: For communications, updates, and support.
  • First name and last name: To personalize our interactions and services.
  • Phone number: For direct communication or follow-ups.
  • Mailing address: For shipping, billing, or direct correspondence, if necessary.
  • Location information: Geographic location for optimizing services tailored to your region.
  • Cookies and Usage Data: For analytical purposes, enhancing user experience, and ensuring the smooth functioning of our Site.

Usage Data
We also collect data on how the Site is accessed and used. This data may include:

  • Your computer’s Internet Protocol (IP) address
  • Browser type and version
  • Device information (such as operating system)
  • The specific pages of our Site that you visit, the time and date of your visit, time spent on those pages, and other diagnostic data. This helps us analyze trends, improve performance, and offer you a better browsing experience.

1.2. Tracking & Cookies Data

We use cookies and other tracking technologies (such as beacons, tags, and scripts) to collect and hold information to improve our Site. Cookies are small data files stored on your device that help websites remember you.


Types of Cookies We Use:

  • Session Cookies: These cookies are temporary and are erased once you close your browser. They are necessary for operating the Site efficiently.
  • Preference Cookies: These cookies remember your preferences and settings, making your future visits more personalized.
  • Security Cookies: These are essential for ensuring the security of your interactions and protecting your information.
  • Analytics Cookies: These cookies help us understand how users interact with our Site, which sections are visited the most, and where improvements are needed.

You can configure your browser to refuse cookies or notify you when a cookie is being sent. However, please note that if you choose to disable cookies, certain features of our Site may not function properly. We also provide an on-site cookie consent banner that allows you to control your preferences easily.


2. How We Use Your Data

ACED INNOVATIONS SARL uses the information we collect in a variety of ways to improve your experience and deliver high-quality services. Some of the ways we use your data include:

  • To provide and maintain the Site: Ensuring the smooth operation of our Site and delivering services you request.
  • To notify you of changes: Informing you of any updates or modifications to our services or policies.
  • To allow interactive features: Enabling you to participate in any interactive features available on our Site, such as submitting inquiries or comments.
  • To improve customer service: Using feedback from you to improve our responses and services.
  • To conduct analysis: Gathering valuable information about user behaviors and trends to enhance our offerings and refine our marketing strategies.
  • To ensure security: Monitoring the use of our Site to detect and prevent potential security threats, fraud, or unauthorized access.
  • For marketing communications: With your consent, we may send you newsletters, special offers, and promotional materials tailored to your interests.

3. Legal Basis for Processing Personal Data (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific data we collect and how we use it. ACED INNOVATIONS SARL processes your data under the following lawful conditions:

  • Contractual Necessity: When processing is necessary to perform the contract we are about to enter into or have entered into with you.
  • Consent: When you have given us explicit permission to use your data for a specific purpose (e.g., signing up for newsletters).
  • Legitimate Interests: When processing is in our legitimate business interests and is not overridden by your rights. For instance, ensuring the security of our Site or improving our services.
  • Compliance with Legal Obligations: When we are required by law to process your personal data, such as for tax or legal reasons.

4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Retention periods depend on the type of data and its purpose:

  • Personal Data: Kept as long as necessary to fulfill our business relationship or comply with legal obligations.
  • Usage Data: Typically retained for a shorter period, unless it is required for security, legal, or performance-related purposes.

We periodically review the data we hold to ensure we do not store your information longer than necessary.


5. Data Transfers

Your personal data, including data collected through cookies, may be transferred to, and stored at, a destination outside your country or jurisdiction. These transfers may occur when our servers or service providers are located in different regions, such as Luxembourg. By submitting your data, you agree to its transfer, storage, and processing in compliance with the terms of this policy. We take all appropriate security measures to ensure your data is handled safely.


6. Data Sharing and Disclosure

We do not sell your personal information. However, there are limited circumstances in which we may share your data with third parties:

  • Service Providers: We may share your data with trusted partners, vendors, or service providers who assist us in operating our Site, delivering services, or analyzing data. These partners are contractually obligated to use your data only for agreed-upon purposes and to safeguard it.

  • Legal Compliance: We may disclose your information if required to comply with legal obligations, such as responding to a court order, preventing fraud, or protecting the rights and safety of our company and users.


7. Security of Data

The security of your data is important to us. We implement a wide range of security measures, such as encryption and firewalls, to protect your information. However, no internet transmission is entirely secure, and we cannot guarantee the absolute safety of your data.


8. Your Data Protection Rights Under GDPR

If you are an EEA resident, you are entitled to the following rights under GDPR:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to update or correct inaccurate information.
  • Right to Erasure: You can request that we delete your data, subject to legal obligations.
  • Right to Restrict Processing: You can limit how your data is processed under certain circumstances.
  • Right to Data Portability: You can request a copy of your data in a machine-readable format to transfer it to another service.
  • Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.

To exercise these rights, contact us at help@acedinnovations.com.


9. Third-Party Service Providers

We may work with third-party service providers to help us operate our Site, host content, or analyze usage data. These third parties may have access to your personal data solely to perform these services on our behalf and are required to protect it.


10. Links to Other Sites

Our Site may contain links to external websites that we do not operate. We are not responsible for the content or privacy practices of third-party sites, and we encourage you to review their privacy policies before sharing personal information.


11. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect data from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate actions.


12. Cookie Consent Management

When visiting our Site, you will be presented with cookie consent options, allowing you to:

  • Accept all cookies
  • Accept only essential cookies
  • Customize your cookie preferences


You may modify your choices at any time via our on-site cookie management tool.


13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Any changes will be reflected in an updated version, with the “Last Updated” date at the top of the page. We will notify you via email or by posting a notice on the Site before the changes take effect. We encourage you to review this policy regularly.


14. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please feel free to contact us:

  • Email: help@acedinnovations.com